Standard Casualty Company has been protecting homeowners and their investment in manufactured homes for over 40 years from our Texas office. Many of our employees and management have been here for over 20 years, so we have plenty of hands-on experience. We draw from our strong experience in the insurance, financial, and retail regions of the factory built housing industry. Our President, Bill Kotylo, was Chairman of the Texas Manufactured Housing Association (TMHA) for 1 year and served on the board for 6 years. The THMA is the oversight committee for the manufactured housing industry in the state of Texas. With this level of experience, you can understand why we're so successful and why our customers are so happy!
Standard Casualty Company specializes in manufactured, factory built, or mobile home insurance. For that reason, we can tailor our policies to fit your needs, whatever your situation. We don't offer cookie cutter packages; our standard policy is comprehensive and we offer enough options so you can get optimal coverage at affordable prices. We have real people to assist you. Call us and see, a real person will answer the phone, not a machine.
We offer multiple distribution channels including expansion on the internet and with dealers in other states such as New Mexico, Arizona and Georgia. All the while, we're still seeing a significant increase in new business in our home state of Texas. As multi-state licensedinsurance agents, we can also sell manufactured home insurance polices for many other states.
We Deliver Customer Service You Can Count On
At Standard Casualty Company, we use real people to offer real solutions to fit your needs. If you own a factory built or manufactured home, you'll find that we're the premier manufactured housing insurance company in the market. We offer more types of coverage than any one around. We even cover earthquake and flood coverage. We offer low premiums and low deductibles. We offer the best in customer service because we care.
The key to our exemplary customer service is our own in house claims staff. Members of our claims staff have been with us an average of 10 years, in fact, our Claims Manager has been here FOR 30 years.
We send out surveys on all claims processed, and have received an excellent satisfaction rating of 95% by those that matter most, our customers. We handled our entire “Hurricane Ike” claims within 60 days --60 DAYS-- if that's not dedication to customer service, what is? Even with that kind of expedient service, we maintained a 95% Customer Satisfaction Index (CSI) on our customer service surveys.
Insuring your home through Standard Casualty Company means you’re backed by the best in the business. Don't take our word for it either. A.M. Best, an independent organization that rates insurance companies, rates us as "Excellent" for our financial strength and claims paying ability. We’re proud to say our current policyholders are some of Standard Casualty Company’s biggest fans. See what our customers say about us. As a manufactured home insurance specialist, we offer comprehensive protection plans for your home, be it a single wide, double wide or modular home. We pride ourselves in the exceptional services we offer: from a real person answering your call to our claims adjusters who will handle your claim in a fast and accurate manner. There's nothing more irritating than having a question about something as important as your home insurance or about a claim, only to have your call met by a machine. At Standard Casualty Company you don't have to worry about it.
We want to make purchasing your insurance as easy and convenient as possible. We don't need to run credit checks to protect your house. We offer many payment options. We also have Spanish-speaking associates for your convenience. We are committed to providing all of our homeowners insurance customers with superior claims service. We offer low premiums and low deductibles. You coverage is spelled out to you at the beginning. We care about every customer who insures their home with us. If you have a manufactured home, understand that this has been our specialty for more than 40 years. If you have questions about our manufactured home insurance products or about our company, please call us at 1-800-522-0146 or contact us on-line to request more information.
In Texas, Standard Casualty Company reinsures the mobile home owner's policy written through Standard Insurance Agency, Inc. Some policies may be issued through our affiliates. Coverage available in: Alabama, Arkansas, Arizona, Colorado, Delaware, Florida, Georgia, Kansas, Kentucky, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia and West Virginia. All coverage is subject to your individual policy limitations and exclusions. Please read your policy carefully. It contains the information you need to know. Standard Casualty Company is a member of the Palm Harbor Homes family of companies, the leaders in manufactured and modular homes. Photos used by permission of Palm Harbor Homes.
Terms, Conditions, and Privacy Statements
Terms and Conditions & Privacy Statements
The level of information gathered by SCC varies depending on your request. The gathering of this information is designed with you in mind so that we can better service the products we offer you. Here are some examples of the types of information the SCC web site collects if you choose to provide it:
"Contact Us" & Other Email Forms - Name & Email Address
Request for Information Forms - Name & Mailing Address and/or Email Address
Claims Service Online Reporting - Name, Address, Date of Birth, Policy Number, information about the claim or accident, the names of witnesses & other contact information.
Mobile home Quoting Application - Name, Email Address, Mailing Address, Phone Number, Mobile home description, Date of Birth, Coverage information, Discount eligibility information
Using Information Gathered
The information SCC collects is used to provide policy quotes when requested, administer insurance policies, and answer questions or concerns.
By using our website, SCC is able to log general statistical information (from log files) such as: the domain name, IP address and browser type of our website visitors. With the information gathered, we are better able to create a customized experience for your visit to our web site. The log file information does not contain personally identifiable information, such as name, address, phone, etc. and is used only in the aggregate.
What is a cookie? Cookies are sets of information that our web server assigns to you when you visit our web site. Cookies are used in a few areas of our site only for maintaining information between pages. They are not used for storing or tracking personal information from our customers. These cookies simply carry forward information that you submitted on one screen to the next screen, eliminating the need for redundant entry. These cookies do not gather any other personal information from you or your computer. You do have a choice whether or not to accept the cookie, however, if you reject the cookie or if the cookies are disabled on your web browser, some parts of the web site will not be operable.
The SCC web site is designed to give our customers, prospective customers, and visitors a confidential means of gathering information about our Company, services and products and for doing business with us over the Internet. Our site will only collect information that you voluntarily provide in order for us to service your request. If you have provided personal information on our web site in order to obtain a policy quote, administer your insurance policies, or ask us a question, we may need to share that information with authorized third parties, if necessary to service your request. We do not sell any customer information to mailing list companies or telemarketing companies.
Protecting Information Gathered and Security
Personal information you have provided is limited to employees and agents of SCC who need to know that information in order to service your request. SCC maintains physical, electronic, and procedural safeguards that comply with applicable regulations to guard your personal information. SCC retains the information collected for as long as required or permitted by law or regulation.
Notification of Changes
Standard Casualty Company
Standard Insurance Agency, Inc.
Standard Direct Insurance Agency
100 Northwoods Drive
New Braunfels, TX 78132