We are Standard Casualty Company, the leader in providing you with Fast, Fair and Friendly Claim Service. The primary reason you purchase mobile home insurance is for the protection of your financial assets in case of physical loss or damage to your manufactured or modular home and the personal belongings and property they protect. Why are we the leader? Just ask A.M. Best, a company that evaluates insurance companies, they've deemed our financial stability as "Excellent" for our financial strength and claims paying ability.
What makes us best is that we specialize in manufactured, factory built, and mobile home insurance, and we have an on-site staff with years of experience, which allows us to be fast and effective. We handled our entire hurricane Ike claims within 60 days while maintaining a 95% excellent rating by all claimants, if that's not fast, fair and friendly service, what is?
Experience = Faster Recovery
Our claims staff has the experience and training to assist you in promptly resolving your claim. Every member of our staff has been with us for 10 or more years, every single one! Our talented and dedicated Vice President of Underwriting and Claims, Terry DePhillips, has been with us for 30 years. Our adjusters settle over 80% of the losses they inspect on their very first visit, and maintain a 95% rating of excellence from our customers. This means quicker, easier, and more effective recovery for you, so you can get back to a normal life sooner, rather than later.
Fraud Hurts
Fraudulent claims cost all of us. We thoroughly investigate fraudulent claims and cooperate with the authorities on the prosecution of fraudulent claims. Fraudulent claims hurt you, the policyholder, because they unnecessarily push up the cost of items like premiums and deductibles. This is why our premiums and deductibles stay so low. We diligently investigate any and all such claims.
Claim Service
Our goal is to offer excellent claim service. To ensure that our claim service is Fast, Fair and Friendly, we encourage feedback from you, telling us how well we are doing. After all, we do work for you, a fact we never forget. This is why we've instituted our survey policy. We survey each and every claim we process so we can honestly assess our customer service department, and thus far it's been nearly unanimous, they're EXCELLENT!
Standard Casualty Company has the people to give you the service you expect. To request additional information, please contact us or call us at 1-800-522-0146.
Standard Casualty Company © 2012
In Texas, Standard Casualty Company reinsures the mobile home owner's policy written through Standard Insurance Agency, Inc. Some policies may be issued through our affiliates. Coverage available in: Alabama, Arkansas, Arizona, Colorado, Delaware, Florida, Georgia, Kansas, Kentucky, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia and West Virginia. All coverage is subject to your individual policy limitations and exclusions. Please read your policy carefully. It contains the information you need to know. Standard Casualty Company is a member of the Palm Harbor Homes family of companies, the leaders in manufactured and modular homes. Photos used by permission of Palm Harbor Homes. Terms, Conditions, and Privacy Statements
At Standard Casualty Company (SCC) we are dedicated to "securing" your privacy on the web. Please read the following Internet Privacy Policy, which explains how we at SCC endeavor to build your trust and security through our web policies.
This Internet Privacy Policy applies to your visit to our web site, www.stdins.com and its affiliated sites. If you are an individual who has purchased a manufactured home policy from Standard Casualty, you have received or will be receiving in the mail a copy of Standard Casualty's Privacy Disclosure Statement, which contains important additional information about privacy practices.
The level of information gathered by SCC varies depending on your request. The gathering of this information is designed with you in mind so that we can better service the products we offer you. Here are some examples of the types of information the SCC web site collects if you choose to provide it:
The information SCC collects is used to provide policy quotes when requested, administer insurance policies, and answer questions or concerns.
By using our website, SCC is able to log general statistical information (from log files) such as: the domain name, IP address and browser type of our website visitors. With the information gathered, we are better able to create a customized experience for your visit to our web site. The log file information does not contain personally identifiable information, such as name, address, phone, etc. and is used only in the aggregate.
What is a cookie? Cookies are sets of information that our web server assigns to you when you visit our web site. Cookies are used in a few areas of our site only for maintaining information between pages. They are not used for storing or tracking personal information from our customers. These cookies simply carry forward information that you submitted on one screen to the next screen, eliminating the need for redundant entry. These cookies do not gather any other personal information from you or your computer. You do have a choice whether or not to accept the cookie, however, if you reject the cookie or if the cookies are disabled on your web browser, some parts of the web site will not be operable.
The SCC web site is designed to give our customers, prospective customers, and visitors a confidential means of gathering information about our Company, services and products and for doing business with us over the Internet. Our site will only collect information that you voluntarily provide in order for us to service your request. If you have provided personal information on our web site in order to obtain a policy quote, administer your insurance policies, or ask us a question, we may need to share that information with authorized third parties, if necessary to service your request. We do not sell any customer information to mailing list companies or telemarketing companies.
Personal information you have provided is limited to employees and agents of SCC who need to know that information in order to service your request. SCC maintains physical, electronic, and procedural safeguards that comply with applicable regulations to guard your personal information. SCC retains the information collected for as long as required or permitted by law or regulation.
This Internet Privacy Policy may be modified from time to time. If we change our Internet Privacy Policy, we will post those changes on this web site www.stdins.com. You may wish to visit this page periodically to review the most recent Internet Privacy Policy.
This Internet Privacy Policy applies to the following Standard Casualty Company's Subsidiaries, Affiliates, and Associated Companies:
Standard Casualty Company
Standard Insurance Agency, Inc.
Standard Direct Insurance Agency
Communications Department
100 Northwoods Drive
New Braunfels, TX 78132
Last modified on: February 13, 2008