Check Claims Status

We offer you three convenient ways to check the status of your claim. You may call us, fax us, or report your claim online.

  • Check Status of your Claim here
  • Call our Claims department during normal business hours (8:00 AM and 5:00 PM CST, Monday - Friday) 800-522-0146
  • Fax a request for the status of your claim to 830-629-3468

It helps to have the following information ready when you check the status of a claim.

  • Your policy number
  • The date the loss happened
  • The policyholder's name and address
  • If possible, please include a telephone number where we can contact you