Check Claims Status
We offer you three convenient ways to check the status of your claim. You may call us, fax us, or report your claim online.
- Check Status of your Claim here
- Call our Claims department during normal business hours (8:00 AM and 5:00 PM CST, Monday - Friday) 800-522-0146
- Fax a request for the status of your claim to 830-629-3468
It helps to have the following information ready when you check the status of a claim.
- Your policy number
- The date the loss happened
- The policyholder's name and address
- If possible, please include a telephone number where we can contact you


